Effective Date: 7 May 2026
Website: Rehab Beyond Walls
Introduction
Welcome to Rehab Beyond Walls. We are committed to protecting the privacy and confidentiality of our website visitors, patients, caregivers, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our rehabilitation and healthcare-related services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Phone number
- Email address
- Address and location details
- Medical or rehabilitation-related information voluntarily submitted by users
- Appointment or consultation details
- Any information submitted through enquiry or contact forms
Non-Personal Information
- Browser type
- Device information
- IP address
- Website usage statistics
- Cookies and analytics data
2. How We Use Your Information
We use the collected information to:
- Provide rehabilitation and healthcare-related services
- Respond to enquiries and appointment requests
- Improve website functionality and user experience
- Communicate regarding services, updates, and support
- Maintain internal records
- Ensure website security and fraud prevention
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
3. Medical Information Disclaimer
Any medical or rehabilitation-related information shared through the website is treated confidentially. However, submitting information through the website does not establish a doctor-patient relationship unless formally agreed upon through consultation or treatment.
Users are advised not to share sensitive medical data unless necessary.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Analyze visitor traffic
- Remember user preferences
- Enhance browsing experience
Users may disable cookies through their browser settings; however, certain website features may not function properly.
5. Third-Party Services
We may use trusted third-party services including:
- Website hosting providers
- Analytics tools
- Payment gateways
- Communication tools
- Appointment scheduling platforms
These third parties may have access to limited information necessary to perform their services and are obligated to maintain confidentiality.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect user information against unauthorized access, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your data, no online transmission or storage method is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Maintain healthcare-related records where applicable
8. Your Rights
Depending on applicable laws, users may have the right to:
- Access their personal data
- Correct inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
- Opt out of promotional communications
To exercise these rights, users may contact us using the contact details provided on the website.
9. Children’s Privacy
Our website is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors without appropriate consent.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Users are encouraged to review the privacy policies of third-party websites before sharing personal information.
11. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time without prior notice. Updated policies will be posted on this page with the revised effective date.
12. Contact Information
For any privacy-related concerns or requests, please contact us through the contact information available on the website.